FAQs
How long do the ZEYA Fragrance Cards last?
They can last up to 45 days on the lowest setting. For a boost of scent, simply insert a new card whenever you want and turn the ZEYA Portable Fragrance Diffuser on and off to reset the timer.
How large of a space does the ZEYA Diffuser fill?
The ZEYA Portable Fragrance Diffuser when used as directed with a ZEYA Fragrance Card can fill up to 300 cubic feet, approximately the size of a standard bedroom.
What are the best batteries to use in the ZEYA Portable Fragrance Diffuser?
We do not recommend zinc-carbon batteries or rechargeable ones as these may not have enough power to operate your ZEYA Portable Fragrance Diffuser for long periods. For the longest life, we recommend a high quality alkaline or lithium battery (such as the Energizer Ultimate Lithium battery).
How do I know when to change the batteries?
The green light on the front of the ZEYA Portable Fragrance Diffuser blinks rapidly when it is time to change the batteries. If you notice a decrease in diffusion and the batteries have been in use for three (3) months it may be time to change the batteries.
Why is the green light turning off?
The device is designed with an on/off cadence that allows for the perfect level of fragrance diffusion and optimal battery life. When the fan is on and diffusing fragrance during the two minute cycle, the green light will be solid. The fan will stop for a period of time to allow for the fragrance to disperse before the fan kicks on again for a two minute period in order to maintain the perfect level of ambient fragrance. When the fan is off and the device is active during the 8 hour cycle the light will blink every 10 seconds. When resting for 16 hours, the light will be off.
Can I use any fragrance card in my ZEYA Portable Fragrance Diffuser?
ZEYA Fragrance Cards are designed to create a personalized fragrance experience for users. Any ZEYA Fragrance Card can be inserted into the ZEYA Portable Fragrance Diffuser and changed as often as you like. Inserting any non-ZEYA Fragrance Cards into the ZEYA Portable Fragrance Diffuser is not advised as they have not been tested for safety or efficacy.
Is there an issue leaving the ZEYA Portable Fragrance Diffuser on?
ZEYA Portable Fragrance Diffuser is designed to be left on for long periods of time like weeks or even months. Once switched “on”, the device is on for 8 hours then rests for 16 hours turning on again the next day. While the device is actively diffusing fragrance, the device cadence will automatically kick on for 2 minutes every 24 minutes to refresh your space with fragrance.
Can the start time be changed?
Yes, simply turn the device off and on again to reset the start time. The device will restart daily at the time you choose to start your eight (8) hour cycle.
When the switch on the control panel is moved from the off position to either of the 2 settings (low or high) the ZEYA Portable Fragrance Diffuser is turned on and will run for 8 hours unless switched off. By moving the switch to the off position during the 8 hour cycle will terminate that cycle. Once turned on again, the timer will reset and a new 8 hour cycle will begin. Changing the intensity setting will not reset the cycle.